Frequently Asked Question
Call Forwarding, how do I do it?
Last Updated about a month ago
Call Forwarding – Quick Reference
What is Call Forwarding?
Redirect all calls from your phone to another extension or number (like your cell phone or a colleague’s desk).
Feature Codes
| Action | Code | What It Does | Instructions |
|---|---|---|---|
| Call Forward All – Activate | *72 | Forwards all your calls | Dial *72, then enter number to forward to |
| Call Forward All – Deactivate | *73 | Cancels call forwarding | Dial *73 |
| Call Forward All Prompting – Activate | *93 | Prompts you to enter forward number each time | Dial *93, then follow prompts |
| Call Forward All Prompting – Deactivate | *74 | Cancels forwarding set via prompting | Dial *74 |
Step-by-Step Examples
- Forward All Calls to Extension 1234
- Pick up handset or press speaker.
- Dial
*72. - Enter
1234(or outside number, e.g.,3151234567). - Wait for confirmation and hang up.
- Disable Call Forwarding
- Pick up handset.
- Dial
*73. - Wait for confirmation and hang up.
Tips
- You can forward to internal extensions or outside numbers.
- For outside calls, dial as you normally would (prefix 8 no longer required)
- Always test your call forwarding after setting it up.
- To check the current forwarding status, contact IT if unsure.